Terms and Conditions of Purchase

1. General Terms
- By placing an order with GreenRose Designs, you agree to be bound by these terms and conditions.
- These terms and conditions may be updated periodically. Please review them before making any purchase.

2. Product Descriptions
- We strive to provide accurate descriptions and images of our products. However, due to the handmade nature of resin products, slight variations in color, pattern, and size may occur.

3. Custom Orders
- Custom orders are made specifically to your specifications and are therefore non-returnable and non-refundable unless they arrive damaged or faulty.
- Please ensure all details provided for custom orders are accurate as changes cannot be made once the creation process has begun.

4. Payment Terms
- Full payment is required at the time of purchase. We accept major credit/debit cards and other payment methods as listed at checkout.
- Prices are subject to change without notice but will not affect orders that have already been placed.

5. Shipping and Delivery
- We aim to process and ship orders within the timeframe specified at the time of purchase. However, delays may occur due to circumstances beyond our control. If any delay affects your order we will be in contact with you to advise.
- Shipping costs will be calculated at checkout based on your location and the weight of your order.
- GreenRose Designs is not responsible for any customs duties or taxes incurred for international orders.

6. Returns and Exchanges
- Non-custom products can be returned within 14 days of receipt for a refund or exchange, provided they are in their original condition and packaging.
- Custom products are non-returnable and non-refundable unless they arrive damaged or faulty.
- If an item arrives damaged or faulty, please contact us within 7 days of receipt with photographic evidence. We will arrange for a replacement or refund.

7. Cancellations
- Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible, especially for custom orders.

8. Privacy Policy
- Your personal information will be used to process your order and will not be shared with third parties except as required to fulfill your order.

9. Limitation of Liability
- GreenRose Designs shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products.

10. Contact Information
- For any queries or issues regarding your order, please contact us.